Our Price Challenge
If you purchase any product from The Fox Collection and then find the identical item advertised at a lower price, we will at our option refund you the difference or take the goods back and refund you in full. Offer valid for 14 days of purchase.
This site is authenticated and secured by Comodo. We guarantee that you never have to worry about credit card safety while shopping with The Fox Collection online and that every transaction you make on our web site will be safe. This means you pay nothing if unauthorised charges are made to your card as a result of shopping at with The Fox Collection on the Internet.
Our secure server software (SSL) is the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
When an order is received, SSL is again used to unscramble the message, check that it came from the correct sender, and verify that it has not been tampered with.
Sick of searching through your purse or wallet to find your payment details? We provide a Quick Checkout option, where you can save your payment details against your online account to make your online shopping experience quick and easy!
Your privacy and security is paramount to us. That's why our Quick Checkout is completely secure, as none of your payment details are stored by us, they are securely encripted with our payment supplier and converted into a 'token'. This token is secure, unique and can only be used by our websites to process a payment. You can add or remove your payment details at any stage in your My Account section. Once you have it setup, you can select the Quick Checkout option when you are placing your order online. Also, if you are viewing a product, you can also jump straight to the payment page by clicking the Pay now with Quick Checkout button.
Frequently Asked Questions:
What is Quick Checkout? - Quick Checkout allows you to purchase online without having to re-enter your payment details.
How do I setup Quick Checkout? - You can either setup your Quick Checkout in your My Account section, or simply select Pay With Quick Checkout when purchasing.
Is Quick Checkout safe? - It certainly is! We already provide state of the art encription methods to keep your payment details secure while purchasing online.
Your details are never stored on our website, instead we use what is called a 'token' to provide your details from the payment provider.
What happens if I change my Credit Card details? - If your card details change or you wish to update them, you can modify your Quick Checkout details in your My Account section.
How do I cancel my Quick Checkout account? - You can remove your payment details simply by editing your Quick Checkout information in your My Account section when you are logged in.
Alternative Purchasing Options
Still don't want to use your credit card on the Internet? No problem.
Simply call 0800 283 222 to place your order between the following hours:
Monday - Friday: 8AM - 10PM (NZST)
Saturday - Sunday: 8AM - 8PM (NZST)
Mail your Order (no stamp required) to:
Freepost Fox Collection,
P.O. Box 18101,
Glenn Innes, Auckland 1743
Fax your order to (09) 578 0066, 24 hours a day.
You can download an order form here.
Products returned must be in original condition and packaging. You will receive a credit or refund for the full purchase price (excluding delivery and insurance).
A free gift of a similar value may be substituted if stock of the current free gift is exhausted.
Personalised items cannot be returned unless faulty. All products are supplied for domestic use only and not for any commercial use.
If for any reason you are not completely satisfied with your purchase, please return the item in original condition. We will gladly replace the merchandise, or if you prefer, issue a refund or credit.
Interest Free Payments
The Fox Collection offers easy, interest-free payments. Credit card holders can take advantage of easy terms of up to 10 months for selected items.
Supplier's Warranty: All products are warranted to be free of defects in workmanship and materials for a full one year from date of purchase except personalized items which have a 30 day Supplier's Warranty. These warranties are in addition to those implied by law.
When shopping across our other brands within your same order, you will be charged the lowest delivery fee. Charges are per order and are not based on weight. On average we will dispatch in stock orders within 2 business days of the order being placed. We dispatch weekdays and delivery times will vary depending on your distance from our dispatch point. Due to stock availability of some products, please allow 28 days for their delivery. In certain circumstances, we may need to reject your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the site.