The Shelter

1. The delivery and insurance cost is for delivery within New Zealand no matter how many products you order. Charges are per order and are not based on weight.
2. Please note that for all deliveries in New Zealand we require a street/physical address. Hence, if you have supplied us with a Post Office Box address on your customer details, we will also require you to complete the 'Deliver to a different address' fields, with your street address details for delivery.
3. All prices include GST. All of our quality products come with a 12-Month money back guarantee if you are not completely satisfied.
4. We strive to deliver every in stock order as soon as possible. On average we will dispatch in stock orders within 4 business days of the order being placed, currently our delivery partners are experiencing a high volume of orders and are impacted by COVID-19 restrictions. Our delivery partners have advised expected delays of between 7 and 9 business additional days for delivery. Due to stock availability of some products, please allow up to 21 working days for their delivery. Please allow four weeks for dispatch from order date of hampers and products that can be personalised (whether they are personalised or not) due to the complex systems involved.
5. If you are using our interest FREE payment terms, delivery and insurance will be charged in your first instalment.
6. Products returned must be in original condition and packaging. All batteries must be removed from electrical devices before returning the product. You will receive an immediate credit or refund for the full purchase price (excluding delivery and insurance).
7. A free gift of a similar value may be substituted if stock of the current free gift is exhausted.
8. Occasionally, prototype samples are photographed. Production models may vary slightly. You will always receive the latest model.
9. Products are dispatched from Innovations, 431 Warringah Road, Frenchs Forest, NSW, Australia.
10. All products are supplied for domestic use only and not for any commercial use.
11. Personalised products cannot be returned unless faulty.